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20713 E Ocotillo Rd STE 102, Queen Creek, AZ, 85142, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our family has been seeing Dr. Matheson since they opened, which has been at least 10 years now! We have received friendly, caring, and professional service from the office staff, dental hygienists and Dr. Matheson himself. All my children are grown now. One of my children is on the autism spectrum and is NOT big on dental appointments. Everyone at this office has been supportive, encouraging, and willing to work with my son's anxieties. Dr. Matheson and the dental hygienist are very patient and personable with him and help ... read more
Business response:
Thank you for being part of our dental family for so many years! We’re honored by your trust and grateful for your kind words and recommendation.
We are fairly new to the area and finding new Docs. My very picky husband likes this office very much!!
Business response:
Welcome to the area—we’re so glad you found us! It means a lot to hear that your husband is enjoying his experience here, especially coming from someone with high standards. We look forward to taking great care of you both!
Dr. Alex and staff are friendly, personable and professional. We were so glad to find a great dental practice near us when we moved to Queen Creek, we had a false start with another practice here and since finding Dr. Matheson we've recommended him to others. The staff was patient and helpful as we resolved an insurance payment issue. We couldn't be happier with the quality of care, from the office staff and hygienists and especially the Doctor himself.
Business response:
We’re so glad you found us here in Queen Creek! Thank you for your trust and recommendation- we’re happy to be your dental home.
Terribly dishonest practice! They promised my girlfriend everything was covered. We asked several times before scheduling. We were assured that we were good .Then, while she was in the chair, they came in with all of these extra charges and stuff that was never ever talked about! Wouldn't do a thing until we came up with almost 5k!! The owner was no help and the manager Callie is the worst! She was rude, standoffish and downright heartless in my opinion! How someone in that position, a position to possibly help, could be s... read more
This Dental Office is a classic bait and switch and a complete comedy of errors. Unfortunately, I need a lot of dental work done and am experiencing tooth pain. I decided to look at getting a full arch implant and contacted them. Strike 1: The scheduler on the phone told me that this option started as low as $8k. I go to my appointment the next week, and it's not $8k - it's $20k! Strike 2: Im in a lot of pain by this point and decided to look at a root canal as an option. To get through the day and time until the proc... read more
Business response:
Hi Michael, We’re truly sorry to hear you had a frustrating experience. Our goal is always to provide clear communication and compassionate care. We appreciate your feedback and would welcome the chance to connect directly to better understand your concerns and see how we can make things right. 480-888-8123
I am still bothered by the hundred dollars a week. I am paying for an eight hundred dollar extra bill that exceeded the original estimate. I have very good dental coverage but agreed to pay the extra $2000 that my insurance did not cover. I went over the estimate thoroughly before we did the work only to find that there was another 800 that was due. keep in mind, they can report you as a late pay on your credit bureau. That's why they take your Social Security number on your initial sign-up.
Business response:
This sounds like a frustrating situation. Please call the office so we can figure it out. 480-888-8123. Ask for Kelly, Office Manager.
The dentist seemed so kind and wanted to help me when I called to make the visit they said the least they would do was X-rays and help get me something for my pain, antibiotics etc, I said perfect, they did the X-rays came back to talk to me I wanted to make sure my insurance would cover it before I decided on any plan:) they brought the dentist in and consulted me telling me what I need and that I needed an antibiotic for the infection, the other assistant comes back in to let me know I'm not covered, so I decide to not go ... read more
Business response:
Hi, we’re very sorry to hear about your experience and truly want to make things right. Please contact us directly at 480-888-8123 so we can better understand what happened and work toward a solution. Our goal is always to provide compassionate and thorough care, and we appreciate the opportunity to address your concerns personally.
After weeks of calling and waiting for a return call that NEVER came we gave up and went elsewhere. I sent messages on FB, we called and called, left messages, but absolutely nothing. It's clear they have plenty of patients and aren't looking for additional. ¯\_(ツ)_/¯
Business response:
We’re very sorry to hear about your experience and the lack of follow-up. That’s not the level of service we aim to provide, and we sincerely apologize for the frustration. Please give us a call at 480-888-8123 so we can look into what happened and do our best to make it right.
Matheson Dentistry & Implant Center has a 4.9 star rating with 1,727 reviews.
Matheson Dentistry & Implant Center is closed now. It will open at 7:00 a.m.