Crown Dentistry

Miranda W. 

on Yelp

10 months ago

My Honest Experience as a Former Patient - A Message for Dr. Chan I'm writing this not to discredit Dr. Chan's professional ability... I've always respected him as a gentle and knowledgeable dentist. I'm not here to attack or defame him. I've never threatened legal action, and I still believe he has a good heart. But what I am here to speak on is the troubling experience I had with his receptionist, Joanne, whose actions have deeply disappointed me and who I believe may eventually damage Dr. Chan's practice if left uncheck... read more

Amy S. 

on Yelp

a year ago

I love Dr Chan and Hygienist Megan! Miss them so much! However, after 10 years plus had enough of the poor service and organization with the billing and appointment aspect. Didn't realize until after I left how many other friends had the same experience. Receiving bills many weeks or even months later. Confirming multiple times at time of paying that would be 100% paid. Not the case later in the mail receiving a bill. I understand there's a process with office and insurance company, but there was a discussion previously ha... read more

Elena S. 

on Yelp

4 years ago

Their accounting is so shady! Please don't go here if you want to lose your money! I lost my job due Covid back in March 2020, one of the first things I did was going here and ask them "Do I owe you guys anything?" No, that was their answer. I should've asked it on paper, now I know! 18 months later I received a letter, 1 letter during all these 18 months that I owed over $1,800.00!!! It was a simple letter not even with "Crown Dentistry" on it. I had to do my own search to find out where this letter was coming from. The ... read more

Shannon B. 

on Yelp

8 years ago

I went to Dr. Chan for many years, but when I got seriously injured at work and had to go through Worker's Comp. Crown would not accept it. I had a concussion as well as a tooth injury and was forced to suddenly find a new dentist. Crown was not willing to do the extra paperwork for me. I decided to change to an dentist's office that I could count on in an emergency. 

Anthony D. 

on Yelp

9 years ago

*Edited 7/16/17 read below* The staff in general is very nice. Dr Chan is also very nice and very personable. Which is the only reason why I'm giving them three stars and not less. I have no doubt that they probably do good work but I feel somewhat taken. To some degree it is my fault for not knowing my benefits and researching doctors in network completely. But I place a good deal of blame on them for not letting me know that only my cleaning was covered due to being out of network and anything else like fillings would need... read more

Benjamin L. 

on Yelp

12 years ago

The good ole "bait-and-switch"! Watch out for Crown Dentistry! I responded to a local ad for 50% off dental implants and implant procedures about a year ago and was strung along the entire time. Went into the office for a consultation after I spoke to a representative over the phone and confirmed my insurance was accepted. Obviously the purpose of my visit was to talk about the implant costs (exclusively) and to set up an appointment, but instead I was given a ROUGH estimate and told they would have to get back to me becaus... read more

Grey W. 

on Yelp

12 years ago

I went in to get a cracked molar removed. The nurses seemed friendly, until one asked me why I talk so much, right before shoving gauze in my mouth. The room I was in faced a huge window, which made me feel like I was on display. Dr. Chan came into the room when my gums were sufficiently numbed by local anesthetic. He was polite, and began injecting my gums to further numb them. Now, this isn't my first tooth-removal rodeo, so I was expecting an injection or two. but no, I got a total of five injections, and the tooth remov... read more

Miss A. 

on Yelp

13 years ago

I joined Yelp just to review this dentist office. I went in for an appointment last Friday for a routine exam, x-rays and basic cleaning. Before I was seen the lady at the front desk showed me a breakdown of costs. I receive a basic cleaning every six months from my dental insurance at no cost to me. This dentist office tried to charge me for it. I told the lady this is just a routine 6 month cleaning because that is not what she had written on the estimate. She tried to tell me that yes that is the 6 month cleaning an... read more

Nancy G. 

on Yelp

15 years ago

I was a patient of Crown Dentistry a couple of years ago. Having moved to Natomas I needed some dental work done under an emergency situation. I had no problem getting in, having my issue assessed and having a consultation with the dentist. I agreed to having a root canal done along with a crown. It was a several visit process and very expensive (no dental insurance). I was disappointed that other than the root canal itself, a assistant did the majority of the work. I felt that if I was paying top dollar, I should be h... read more